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How pika77 Handles Your Personal Data

Your account data stays with us — not sold, not shared with third parties for their own marketing, and not used beyond what keeps your account running.

No data sold to third partiesDANA, OVO, GoPay wallet data protectedAccount activity kept privateRight to request data deletionContact our team to update your records
pika77 How pika77 Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Open the chat widget from your account dashboard to raise a data query directly. Our team picks up privacy requests and routes them to the right handler without delay.
Email Support Send your data access or deletion request to our support address linked in the account help section. Include your registered email so we can verify ownership before acting.
Account Settings Some data corrections — display name, phone number, linked e-wallet — can be updated directly inside your account settings without contacting support at all.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption at the connection layer so data moving between your phone and our servers cannot be read in transit. Account sessions are token-based, meaning your DANA or OVO wallet link does not stay exposed after you log out. Cookie use is limited to session management and basic analytics — no cross-site advertising cookies are set. We keep your account data for as long as your account is active and for a retention window after closure, in line with standard financial record obligations.

Data Encryption All data sent between your device and our servers is encrypted in transit. Your wallet references — DANA, OVO, GoPay — are stored in tokenised form, not as raw account numbers.
Cookie Policy We use session cookies to keep you logged in and analytics cookies to understand page performance. We do not place third-party advertising cookies on your device without your consent.
Data Retention Active account data is held while your account remains open. After closure, a standard retention window applies for transaction records, after which data is deleted or anonymised.
Access and Correction You can request a copy of your personal data or ask us to correct inaccurate records at any time. Reach us through live chat or the support email listed in your account help section.

Your Privacy Questions, Answered

These are the questions we hear most from account holders about how their data is handled, who can see it, and how to exercise their rights. If your question is not covered here, our live chat team can give you a direct answer.

We do not sell or share your personal data with third parties for their own marketing. We share data only with payment processors like DANA, OVO and GoPay to complete your transactions.

We store the transaction reference and a tokenised wallet identifier. Your GoPay PIN and full account number are never transmitted to or stored on our servers at any point.

Yes. Send a data access request through live chat or our support email with your registered account email. We will verify your identity and provide the relevant records.

Contact us via live chat or support email and request account closure with data deletion. A retention window for transaction records applies before full deletion is completed.

We use session cookies to keep your login active and analytics cookies to monitor page performance. We do not set cross-site advertising cookies without your explicit consent.

Yes. The same policy covers all access points — mobile browser, desktop and any saved shortcut to the lobby. Data collection and protection standards do not change based on your device.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.