Reference

What You Need to Know Before You Play

These terms set out the rules that govern your account on pika77, including how we handle your data, what jurisdictions we serve, and what rights you hold.

Jurisdiction-dependent accessAccount holder rightsDANA, OVO, GoPay wallet policyData retention rulesContact and dispute paths
pika77 What You Need to Know Before You Play
LEGAL CONTACT PATHS

Reach Us About Policy Questions

If you have a question about how these terms apply to your account, or you want to raise a concern about data handling or access rights, our support team is the right first contact. You can also request a copy of your stored data or ask for your account details to be corrected through the same channels.

Team online

Live Chat

Reach the support team directly through the live chat window in your account dashboard. Available for policy, account and wallet queries including DANA and OVO issues.

Email Support

Send detailed legal or data-related questions to our support email. We respond to policy queries with a written reply you can keep for your records.

Account Settings Panel

Many requests — including data correction, account closure and terms objection — can be initiated directly from your account settings without contacting support.

ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Security on pika77 runs at the account level, not just at the payment layer. Here is how we handle the areas that matter most to you as an account holder in Indonesia.

Data Handling We collect only what is needed to verify your identity and process your transactions. Your data is not sold to third parties. Retention periods follow applicable regional requirements.
Cookie Policy We use session and preference cookies to keep your account state across devices. You can review and adjust cookie settings from the footer of any page on the platform.
Wallet Verification GoPay, OVO and DANA withdrawals go through a name-match check against your registered account details before they are processed. This step protects your wallet from misdirected transfers.
Requesting Changes To correct stored personal data or request account deletion, contact support via live chat or email with your registered account ID. We process verified requests within a reasonable timeframe.

Common Legal Questions About Your Account

These are the questions we hear most often about how our terms work, what rights you have, and what to do if something needs to change on your account.

Access depends on the laws of your region. You may use the platform only where local law in Indonesia or your eligible region permits this type of service. You confirm this when you open your account.

Contact our support team via live chat or email with your account ID. We will compile your stored personal data and send it to your registered contact address within a reasonable timeframe.

Any funds in your account wallet at the time of suspension are held securely. We contact you via your registered details to complete the withdrawal verification process before releasing them.

Yes. If we revise these terms and you do not accept the changes, close your account through the account settings panel before the revision date. Continued use after that date counts as acceptance.

We run a name-match check between your registered account details and the GoPay wallet name. If there is a mismatch, our support team will contact you to resolve it before the withdrawal clears.

Retention periods follow applicable regional requirements and may vary. After the required period, personal data is deleted or anonymised. You can ask support for specifics relevant to your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.